Legal, Policies, and Agreements

Important notice about Legal, Policies, and Agreements: all customers are obligated to read, agree to, and keep up-to-date with all our Legal, Policies, and Agreements. It is implicit that by obtaining and continuing to use our service, you are agreeing to all of the Neteron policies and agreements.


    Master Services Agreement

    READ THIS AGREEMENT CAREFULLY BEFORE CONTINUING REGISTRATION OR OTHERWISE USING THE HOSTING SERVICES. BY ACCEPTING THIS AGREEMENT THROUGH AN ORDER, BY CLICKING A BOX INDICATING YOUR ACCEPTANCE, BY SIGNING THIS AGREEMENT BELOW, OR BY OTHERWISE USING THE HOSTING SERVICES, YOU AGREE TO FOLLOW AND BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, YOU MAY NOT USE THE HOSTING SERVICES.

    Neteron provides Internet Presence services to a global market of customers. As such, we have certain legal and ethical responsibilities consisting of the use of our servers and equipment involved in providing these services. To ensure each of our customers receives the quality of service that is being paid for, we have to maintain several policies. All customers are obligated to read, agree to, and keep up-to-date on each of our policies. By obtaining and continuing to use our service, you are agreeing to all Neteron policies.

    Please be aware that these policies may change at any time without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.
    Please read our policies carefully

    Neteron Service Agreement

    The Neteron Service Agreement is a separate agreement between Neteron and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using Neteron’s services. Contact our sales department for any clarifications.

    Services

    Neteron will provide Customers with what they signed up for within their order according to the fees indicated to the Customer before Neteron billed the Customer. The customer also understands that unless Neteron is running a promotion, Neteron will not discount their price or provide anything more or less than what the customer signed up for without the Customer upgrading their plan by a Neteron customer service representative.

    Contact & Billing Information

    You must provide us with, and keep current, accurate contact information for you. This includes but is not limited to E-mail addresses not based on the main domain of your account and telephone contacts. Maintaining accurate and updated information with us is required. It is your responsibility to ensure the email address on file is current or up to date at all times. We are not responsible for any claim, damages, fees, or otherwise, as a result of accounts terminated or suspended due to inaccurate or unusable contact information. Providing false contact information of any kind may result in the termination of your account. You can update this information at any time in your client area or by opening a support ticket.

    Payment

    The customer agrees that as long as the account is active, the customer will maintain a good standing balance with Neteron, and will pay before or on the due date of the invoice. Any setup fees associated with the opening of the Customers account, or future upgrades are one-time fees; services ordered during initial signup with setup fees will be charged upfront, as well as the Customer hosting services.

    Invoice Generation & Notices

    Neteron will generate an Invoice for services 10 days before the due date
    A payment reminder will be sent 3 days before the due date
    First Overdue Reminder will be sent to you 1 day after the due date
    Second Overdue Reminder will be sent to you 2 days after the due date

    Cancellation of Services

    To cancel an account, the customer must log in to their account, click on My Hosting Packages, click the service you wish to cancel, and click “Request Cancellation”. Cancellation by any other means will not be an acceptable form of a cancellation request.
    If you are canceling under our Money Back Guarantee, please be sure to specify this in addition to your reason for cancellation.

    Cancellation methods

    Login to Neteron Client Portal > find services you want to cancel > click on “Request Cancellation”
    Open a Billing Ticket over Neteron Client Portal and request cancellation. Keep in mind that this method may take up to 2 business days to be handled.
    First Overdue Reminder will be sent to you 1 day after the due date
    Second Overdue Reminder will be sent to you 2 days after the due date

    Important to know

    Be careful what cancellation method you select over the Client Portal cancellation tool. If you select “Immediately” cancellation, your services will be automatically canceled right after your request. If you select “Next Due date” your services will be canceled on the next due date.
    If you are canceling under our Money Back Guarantee and would like to get a partial or Full Refund, you must open a Billing Ticket over Neteron Client Portal.
    The cancellation process might take up to 2 business days
    The refund process (if requested) might take up to 10 business days, depending on the payment method you’ve used.

    Liability

    You agree that Neteron will not be liable for any

    • Use of your web hosting account
    • Interruption of business
    • Access delays or access interruptions to our site or the website (s) or you have hosted on our server
    • Loss or liability resulting from acts of God
    • Data non-delivery, miss-delivery, corruption, destruction, or other modification
    • Events beyond our control
    • The processing of this application
    • Loss or liability resulting from the unauthorized use or misuse of your account identifier or password.
    • Neteron also will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

    Final Provision

    Customer and Company agree to make a good-faith effort to resolve any disagreement arising out of, or in connection with, this Agreement through negotiation. Should the parties fail to resolve any such disagreement within ten (10) days, any controversy or claim arising out of or relating to this Agreement, including, without limitation, the interpretation or breach thereof, shall be submitted by either party to arbitration in the city of Hämeenlinna-Finland. The arbitration shall be conducted by one arbitrator, who shall be (a) selected in the sole discretion of the court of Hämeenlinna and (b) a licensed attorney with at least ten (10) years of experience in the practice of law and at least five (5) years experience in the negotiation of technology contracts or litigation of technology disputes. The arbitrator shall have the power to enter any award that could be entered by a judge of the city of Hämeenlinna sitting without a jury, and only such power, except that the arbitrator shall not have the power to award punitive damages, treble damages, or any other damages which are not compensatory, even if permitted under the laws of Finland or any other applicable law. The arbitrator must issue his or her resolution of any dispute within thirty (30) days of the date the dispute is submitted for arbitration. The written decision of the arbitrator shall be final and binding and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration. Notwithstanding the foregoing, this Section shall not preclude either party from seeking temporary, provisional, or injunctive relief from any court.

    Need Help?

    Do not hesitate in contacting us.
    1. Use the live chat on your screen.
    2. Register and open a ticket.
    3. Fill out the Web Form.
    4. Email us at info@neteron.com
    5. Call us at +358 442012914

    You will be taken care of as soon as possible.