Legal, Policies, and Agreements

Master Services Agreement

READ THIS AGREEMENT CAREFULLY BEFORE CONTINUING REGISTRATION OR OTHERWISE USING THE HOSTING SERVICES. BY ACCEPTING THIS AGREEMENT THROUGH AN ORDER, BY CLICKING A BOX INDICATING YOUR ACCEPTANCE, BY SIGNING THIS AGREEMENT BELOW, OR BY OTHERWISE USING THE HOSTING SERVICES, YOU AGREE TO FOLLOW AND BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, YOU MAY NOT USE THE HOSTING SERVICES.

Neteron provides Internet Presence services to a global market of customers. As such, we have certain legal and ethical responsibilities consisting of the use of our servers and equipment involved in providing these services. To ensure each of our customers receives the quality of service that is being paid for, we have to maintain several policies. All customers are obligated to read, agree to, and keep up-to-date on each of our policies. By obtaining and continuing to use our service, you are agreeing to all Neteron policies.

Please be aware that these policies may change at any time without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.
Please read our policies carefully

Neteron Service Agreement

The Neteron Service Agreement is a separate agreement between Neteron and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using Neteron’s services. Contact our sales department for any clarifications.

Services

Neteron will provide Customers with what they signed up for within their order according to the fees indicated to the Customer before Neteron billed the Customer. The customer also understands that unless Neteron is running a promotion, Neteron will not discount their price or provide anything more or less than what the customer signed up for without the Customer upgrading their plan by a Neteron customer service representative.

Contact & Billing Information

You must provide us with, and keep current, accurate contact information for you. This includes but is not limited to E-mail addresses not based on the main domain of your account and telephone contacts. Maintaining accurate and updated information with us is required. It is your responsibility to ensure the email address on file is current or up to date at all times. We are not responsible for any claim, damages, fees, or otherwise, as a result of accounts terminated or suspended due to inaccurate or unusable contact information. Providing false contact information of any kind may result in the termination of your account. You can update this information at any time in your client area or by opening a support ticket.

Payment

The customer agrees that as long as the account is active, the customer will maintain a good standing balance with Neteron, and will pay before or on the due date of the invoice. Any setup fees associated with the opening of the Customers account, or future upgrades are one-time fees; services ordered during initial signup with setup fees will be charged upfront, as well as the Customer hosting services.

Invoice Generation & Notices

Neteron will generate an Invoice for services 10 days before the due date
A payment reminder will be sent 3 days before the due date
First Overdue Reminder will be sent to you 1 day after the due date
Second Overdue Reminder will be sent to you 2 days after the due date

Cancellation of Services

To cancel an account, the customer must log in to their account, click on My Hosting Packages, click the service you wish to cancel, and click “Request Cancellation”. Cancellation by any other means will not be an acceptable form of a cancellation request.
If you are canceling under our Money Back Guarantee, please be sure to specify this in addition to your reason for cancellation.

Cancellation methods

Login to Neteron Client Portal > find services you want to cancel > click on “Request Cancellation”
Open a Billing Ticket over Neteron Client Portal and request cancellation. Keep in mind that this method may take up to 2 business days to be handled.
First Overdue Reminder will be sent to you 1 day after the due date
Second Overdue Reminder will be sent to you 2 days after the due date

Important to know

Be careful what cancellation method you select over the Client Portal cancellation tool. If you select “Immediately” cancellation, your services will be automatically canceled right after your request. If you select “Next Due date” your services will be canceled on the next due date.
If you are canceling under our Money Back Guarantee and would like to get a partial or Full Refund, you must open a Billing Ticket over Neteron Client Portal.
The cancellation process might take up to 2 business days
The refund process (if requested) might take up to 10 business days, depending on the payment method you’ve used.

Liability

You agree that Neteron will not be liable for any

• Use of your web hosting account
• Interruption of business
• Access delays or access interruptions to our site or the website (s) or you have hosted on our server
• Loss or liability resulting from acts of God
• Data non-delivery, miss-delivery, corruption, destruction, or other modification
• Events beyond our control
• The processing of this application
• Loss or liability resulting from the unauthorized use or misuse of your account identifier or password.
• Neteron also will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

Final Provision

Customer and Company agree to make a good-faith effort to resolve any disagreement arising out of, or in connection with, this Agreement through negotiation. Should the parties fail to resolve any such disagreement within ten (10) days, any controversy or claim arising out of or relating to this Agreement, including, without limitation, the interpretation or breach thereof, shall be submitted by either party to arbitration in the city of Hämeenlinna-Finland. The arbitration shall be conducted by one arbitrator, who shall be (a) selected in the sole discretion of the court of Hämeenlinna and (b) a licensed attorney with at least ten (10) years of experience in the practice of law and at least five (5) years experience in the negotiation of technology contracts or litigation of technology disputes. The arbitrator shall have the power to enter any award that could be entered by a judge of the city of Hämeenlinna sitting without a jury, and only such power, except that the arbitrator shall not have the power to award punitive damages, treble damages, or any other damages which are not compensatory, even if permitted under the laws of Finland or any other applicable law. The arbitrator must issue his or her resolution of any dispute within thirty (30) days of the date the dispute is submitted for arbitration. The written decision of the arbitrator shall be final and binding and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration. Notwithstanding the foregoing, this Section shall not preclude either party from seeking temporary, provisional, or injunctive relief from any court.

Civil Subpoena Policy

Neteron's Privacy Policy prohibits the release of user or account information except in limited circumstances, including with express permission from the User, as and when required or permitted by law, to conform to the edicts of the law, or to comply with legal process properly served on Neteron or one of its affiliates.

If you seek the identity or account information of a Neteron User in connection with a civil legal matter, you must fax, mail, or serve Neteron with a valid subpoena.

Submission of Subpoenas

Neteron is located in Hämeenlinna, Finland, and all civil subpoenas should be served at that location or mailed to:

Vanaja Commerce and Solutions
Neteron
Ritvalankatu 12
13220 Hämeenlinna
Finland
Phone: (+358) 442012914
E-mail: legal (at) neteron.com

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER AND/OR NOTIFY BY PHONE (+358 442012914). DUE TO THE VAGARIES OF THE INTERNET, AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL, UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE (VIA PAPER OR NOTIFYING BY PHONE), WILL HELP ASSURE THAT YOUR NOTICE WILL BE RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

Upon the receipt of a validly issued civil subpoena, Neteron will promptly notify the User whose information is sought via e-mail or postal service mail. If the circumstances do not amount to an emergency, Neteron will not immediately produce the User's information sought by the subpoena and will provide the User an opportunity to move to quash the subpoena in court.

Fees for Subpoena Compliance

Neteron will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the Neteron invoice. Checks should be made out to Neteron.

Neteron's subpoena compliance costs are as follows:

Research - €75.00/hour
Posti - Cost as Billed
Copies - €1/page

Any applicable taxes will be charged in addition to the above fees.

Policies Regarding E-mail

Neteron will not produce the content of e-mail, even pursuant to a subpoena or court order, except in limited circumstances. Neteron's e-mail servers do not retain deleted or sent e-mails. However, deleted e-mail may be recoverable from backup servers for a limited time.

Neteron reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Neteron e-mail address is related to the pending litigation and the underlying subpoena.

Payments, Cancellations, Return, and Refund Policy

Vanaja Commerce and Solutions FI28019635 (online shop) sell products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: admin (at) neteron.com
Telephone: +358 442012914
Address: Ritvalankatu 12, 13220 Hämeenlinna, Finland

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing, and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided at the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections. The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice, or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days' time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 euro/month. Expenses for Jousto part-payment are 3,90 euro/month and 19,90% interest. With Jousto you can pay for purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Refund Policy

All customers are obligated to read, agree to, and keep up-to-date on each of our policies. By obtaining and continuing to use our service, you are agreeing to all of the Neteron policies. Please be aware that these policies may change at any time without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.

General Refund Policy

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Refunds only apply to the money-back guarantee. There are no refunds on domain name registrations, dedicated servers, colocation services, service addons, software licenses, setup fees, administrative fees, account credit balance, support, or install fees. Account renewals and recurring payments after the money-back guarantee are non-refundable. We will not refund accounts that do not cancel before their next due date. Meaning, that while canceling, your last payment made prior to canceling will not be refunded. The client may request a cancellation date that matches the service end date.

Shared Web Hosting – 30-Day Money Back Guarantee!

All-new Web Hosting accounts are covered by 30 day Money Back Guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase. * Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all rights to decline a refund when you are in violation.

Virtual Private Servers (VPS) – 14 Days Money Back Guarantee!

Due to the nature of services, VPS services fees are not refundable unless otherwise specified at, or prior to, the time of purchase.

Dedicated Servers & Colocation Services – No Money Back Guarantee!

Due nature of services, Dedicated Servers or Collocation services fees are not refundable unless otherwise specified at, or prior to, the time of purchase.

Domain names registration & SSL Certificates – No Money Back Guarantee!

Due to the nature of services, Domain name registration and/or SSL Certificates services fees are not refundable unless otherwise specified at, or prior to, the time of purchase.

Cancellation Policy

• The initial term of this Agreement shall be as set forth in the Registration Form (the "Initial Term"). The Initial Term shall begin upon commencement of the Services to User, and after the Initial Term, this Agreement shall continue for successive periods (or renewal period) of equal length as the Initial Term OR SUCH OTHER TERM AND PRICE THAT SHALL BE SET FORTH IN A NOTICE TO THE CUSTOMER AT LEAST 24 hours PRIOR TO the commencement of such successive period or RENEWAL period. ADDITIONALLY, AFTER THE INITIAL TERM, YOU ACKNOWLEDGE, AGREE, AND AUTHORIZE US TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE or renewal PERIODS UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the "Term".
• This Agreement may be terminated or canceled; at any time by either party (Including by You, if you receive notice of an amendment to this Agreement) by giving the other party thirty (30) days prior written notice, provided that we may charge You a minimum €35.00 charge as an early cancellation fee.

If an account with a thirty (30) day money-back guarantee is purchased and canceled within thirty (30) days of sign-up, the User will, upon request, receive a full refund of all hosting fees. Requests for these refunds should be made through our Support Team. Refunds made for a thirty (30) day money-back guarantee will not include domain registration fees or setup fees, nor will they include any fees for additional services that are purchased in the first thirty (30) days. If your plan includes a free domain name and You cancel within the first 30 days, a fee for the domain (and any applicable taxes) will be deducted from your refund. If you do not wish to keep the domain name, Neteron will take possession of the domain and the fee will not be charged. The thirty (30) day money-back guarantee is valid for credit-card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the thirty (30) day money-back guarantee for other payment methods.

• by Neteron in the event of nonpayment by User,
• by Neteron, at any time, without notice, if, in Neteron's sole and absolute discretion and/or judgment, User is in violation of any term or condition of this Agreement and related agreements, AUP, or User's use of the Services disrupts or, in Neteron's sole and absolute discretion and/or judgment, could disrupt, Neteron's business operations and/or
• by Neteron as provided herein.

If You cancel this Agreement, upon proper notice to Neteron, prior to the end of the Initial Term or any successive period (or renewal period) thereafter,

• You shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation;
• Neteron may (but is not obligated to) refund to You all pre-paid fees for basic hosting services for the full months remaining after effectiveness of cancellation (i.e., no partial month fees shall be refunded), less any setup fees, cancellation fees, and any applicable taxes and any discount applied for prepayment, provided that You are not in breach of any terms and conditions of this AUP, User Agreement, Anti-Spamming Policy or Domain Policy;

If your plan includes a free domain name, a fee for the domain and any applicable taxes will be deducted from your refund. If you do not wish to keep the domain name, Neteron will take possession of the domain and the fee will not be charged. and/or

• We may charge You one hundred percent (100%) of all charges for all Services for each month remaining in the then-current Term (other than basic hosting fees as provided in (ii) above).
• Any cancellation request shall be effective thirty (30) days after receipt by Neteron unless a later date is specified in such request.

Neteron may terminate this Agreement, without penalty,

• if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, Terms of Service, or regulatory reason, by giving User as much prior notice as reasonably practicable; or
• immediately, if Neteron determines that User's use of the Services, the Web site or the User Content violates any Neteron term of service, including the AUP, User Agreement, Anti-Spam Policy, Privacy Policy or Domain Policy. If Neteron cancels this Agreement prior to the end of the Term for Your breach of this Agreement and related agreements, including the AUP, User Agreement, Anit-Spam Policy, Privacy Policy or Domain Policy or User's use of the Services disrupts our network, Neteron shall not refund to You any fees paid in advance of such cancellation and You shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation; further, We may charge You 100% of all charges for all Services for each month remaining in the then-current Term and Neteron shall have the right to charge You an administrative fee of a minimum of €35.00.

Upon termination of this Agreement for any cause or reason whatsoever, neither party shall have any further rights or obligations under this Agreement, except as expressly set forth herein. The provisions of Sections of this Agreement shall survive the expiration or termination of this Agreement for any cause or reason whatsoever, and, notwithstanding the expiration or termination of this Agreement, the parties shall each remain liable to the other for any indebtedness or other liability theretofore arising under this Agreement. Termination of this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other Terms of Service or equitable rights or remedies to which Neteron may be entitled. UPON TERMINATION OF THIS AGREEMENT FOR ANY CAUSE OR REASON WHATSOEVER, USER WEBSITE FILES AND USER CONTENT AND OTHER DATA ARE DELETED UPON ACCOUNT TERMINATION. Accordingly, the User should always maintain backup copies of the User's website and other User Content and data so the User may use such copies hosted elsewhere after such termination. You have ninety (90) days to dispute any charge or payment processed by Neteron. If you have a question concerning a charge you believe is incorrect, please contact us at (+358) 442012914 or through our chat service or our contact form or using ticket support at any time.

Final Provision

Customer and Company agree to make a good-faith effort to resolve any disagreement arising out of, or in connection with, this Agreement through negotiation. Should the parties fail to resolve any such disagreement within ten (10) days, any controversy or claim arising out of or relating to this Agreement, including, without limitation, the interpretation or breach thereof, shall be submitted by either party to arbitration in the city of Hämeenlinna-Finland. The arbitration shall be conducted by one arbitrator, who shall be (a) selected in the sole discretion of the court of Hämeenlinna and (b) a licensed attorney with at least ten (10) years of experience in the practice of law and at least five (5) years experience in the negotiation of technology contracts or litigation of technology disputes. The arbitrator shall have the power to enter any award that could be entered by a judge of the city of Hämeenlinna sitting without a jury, and only such power, except that the arbitrator shall not have the power to award punitive damages, treble damages, or any other damages which are not compensatory, even if permitted under the laws of Finland or any other applicable law. The arbitrator must issue his or her resolution of any dispute within thirty (30) days of the date the dispute is submitted for arbitration. The written decision of the arbitrator shall be final and binding and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration. Notwithstanding the foregoing, this Section shall not preclude either party from seeking temporary, provisional, or injunctive relief from any court.

Anti-SPAM Policy

This policy applies to all Neteron Network users. Any kind of SPAM from our network is strictly prohibited, clients found in this act will be sanctioned immediately.

Inappropriate E-Mail Activities

Commercial e-mail: Defined as sending unsolicited commercial e-mails. This is prohibited. You are not permitted to use your Neteron service to send unsolicited commercial e-mails. Using an e-mail address hosted anywhere on Neteron servers to collect responses from the unsolicited commercial e-mail is prohibited. This includes using a throw-away, free e-mail account to promote your Neteron account and redirectors for the same account.
Mail Bombing: Defined as sending large volumes of unsolicited e-mail to individuals from your Neteron service. This is strictly prohibited.
Harassment: Defined as sending threatening or harassing e-mail after being requested to stop, is prohibited. Extremely threatening or harassing e-mail never is allowed.

Inappropriate Newsgroup/Forums Activities

Newsgroup/Forums Spamming: Defined as excessive cross-posting, or posting the same article to several Newsgroup/Forums. This is prohibited. Generally accepted standards allow no more than 15 newsgroups, or cross-postings, for a single article or substantially similar articles. Such articles may be canceled. You are not allowed to use your Neteron-based mail facilities to SPAM the Newsgroup/Forums.
Off-topic or inappropriate postings: There is no restriction on content, except as defined by each Newsgroup/Forums. Continued posting of off-topic articles is prohibited. Please note that commercial advertisements are off-topic in the vast majority of Newsgroup/Forums.

Fine/Penalties

Should you violate Neteron’s NO SPAM/UCE Policy, Neteron WILL charge you, as the client, €200 per hour (minimum one hour) for the time it takes us to “clean up” your SPAM. This shall include but not be limited to the time required to answer e-mails from angry recipients of your SPAM and/or repair a damaged server due to the “Mail Bombing” or other actions of the angry recipients in retaliation for your SPAM. You will also be charged €30 per gigabyte of data transfer that your SPAM incurred, including bandwidth used by answers to or complaints about your SPAM. We will invoice this amount and should it not be paid, we will take legal action against you.

We are not attempting to censor, nor are we attempting to curtail the business of our customers. But as a whole, spamming hurts our members and us more than it helps the one spammer. Do yourself, and us, a favor: PLEASE DON’T DO IT.

Neteron ("Neteron") maintains a zero-tolerance policy for use of its network or services in any manner associated with the transmission, distribution, or delivery of any bulk e-mail, including unsolicited bulk or unsolicited commercial e-mail, or the sending, assisting, or commissioning the transmission of commercial e-mail that does not comply with the Finnish law.

It is your obligation to ensure that e-mail sent by you, or on your behalf, does not violate the law. We assume SPAM complaints are valid unless we are provided with credible information to the contrary.

You may not use any of our services or network to send SPAM. In addition, e-mail sent, or caused to be sent, to or through our network or services may not:

• Use or contain invalid or forged headers
• Use or contain invalid or non-existent domain names
• Employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path
• Use other means of deceptive addressing
• Use a third party's Internet domain name, or be relayed from or through a third party's equipment, without permission of the third party
• Contain false or misleading information in the subject line or otherwise contain false or misleading content
• Fail to comply with additional technical standards described below
• Otherwise violate Neteron's User Agreement, AUP, and other Terms of Service

Neteron does not authorize the harvesting, mining, or collection of e-mail addresses or other information from or through its network. Neteron does not permit or authorize others to use its network or services to collect, compile or obtain any information about its Users or subscribers, including but not limited to subscriber e-mail addresses, which are Neteron's confidential and proprietary information. Use of our network or services is also subject to our User Agreement, AUP, and other Terms of Service.

Neteron does not permit or authorize any attempt to use its network or services in a manner that could damage, disable, overburden or impair any aspect of any of our services, or that could interfere with any other party's use and enjoyment of any Neteron product or service.

We monitor for SPAM all traffic to and from our servers. Customers suspected of using Neteron's products and services for the purpose of sending SPAM will be investigated. We assume SPAM complaints are valid unless we are provided with credible information to the contrary. It is Neteron's policy to immediately suspend, terminate, and/or cancel any offending Web site or account sending SPAM.

Users may be asked to produce records that verify that explicit affirmative permission was obtained from a recipient before a mailing was sent. Neteron may consider the lack of such proof of explicit affirmative permission of a questionable mailing.

Users are prohibited from maintaining open mail relays on their servers. Ignorance of the presence or operation of an open mail relay is not and will not be considered an acceptable excuse for its (the open mail relay) operation.

Users are prohibited from providing services for Web sites that have been included in SPAM, including, but not limited to hosting Web site(s), or providing DNS services or Web site redirect services.

It is a violation of this Policy to commission a third party to send an e-mail that is in violation of this policy or of applicable law, even if that third party does not use Neteron systems, networks, or resources. E-mail not in compliance with this policy - regardless of source - which contains any reference to a Web site hosted by us or contains any reference or link to a network or system of Neteron is prohibited.

If Neteron believes that unauthorized or improper use is being made of our network, or any product or service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. Neteron may immediately suspend, terminate and/or cancel any account on any product or service which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.

Neteron reserves the right to suspend, terminate and/or cancel permanently any and all services provided to a User without any notification. In addition to any and all other rights hereunder or otherwise, if a Customer is in violation of any term or condition of this SPAM Policy, the Acceptable Use Policy, User Agreement, or uses of our services to disrupt or, in Neteron's sole judgment, which could disrupt Neteron's business operations, Neteron reserves the right to charge such Customer an administrative fee equal to €100.00 per each piece of SPAM sent.

To report an incidence of SPAM, please send an e-mail to info (at) neteron.com.

Nothing in this policy is intended to grant any right to transmit or send e-mail to, or through, our network or services. Failure to enforce this policy in every instance does not amount to a waiver of Neteron's rights.

Neteron maintains computer equipment in several states, and unauthorized use of our network will lead to use of equipment in such states. Unauthorized use of our network in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil and criminal penalties against the sender and those assisting the sender, including those provided by the Finnish law and any other EU member law.

Data General Protection Regulation GDPR

Effective May 25, 2018

What this policy covers:

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

• What information we collect about you
• How we use the information we collect
• How we share information we collect
• How we store and secure the information we collect
• How to access and control your information
• How we transfer information we collect internationally
• Other important privacy information

This Privacy Policy covers the information we collect about you when you use our products or otherwise interact with us (for example, via our support channels) unless a different policy is displayed. Neteron, we and us refer to Neteron. We offer a range of products. We refer to all of these products, together with our other services and websites as "Services" in this policy.

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Where we provide the Services under contract with an organization (for example your employer) that organization controls the information processed by the Services.

What information we collect about you

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

Information you provide to us

We collect information about you when you input it into the Services or otherwise provide it directly to us.

Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a display name, profile photo, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.

The content you provide through our products: The Services include the Neteron products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include: we collect feedback you provide directly to us through the product and we collect clickstream data about how you interact with and use features in the Services.

The content you provide through our websites: The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, activities or events.

Information you provide through our support channels: The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as an admin or billing contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment Information: We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

Information we collect automatically when you use the Services

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.

Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on and how you interact with others on the Services. We also collect information about the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently.

Device and Connection Information: We collect information about the computer you use to access the Services. This device information includes your connection type and settings when you install, access, update or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.

Cookies and Other Tracking Technologies: Neteron and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers, and pixels) to provide functionality and to recognize you across different Services and devices.

Information we receive from other sources

We receive information about you from other Service users, and from third-party services.

Other users of the Services: Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in a support ticket opened by someone else. We also receive your email address from other Service users when they provide it in order to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as the billing or admin on your company's account.

Other services you link to your account: We receive information about you when you or your administrator integrate or link a third-party service with our Services. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. You or your administrator may also integrate our Services with other services you use. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions, and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.

Neteron Partners: We work with a variety of Resellers who provide purchasing and other services around our products. We receive information from these resellers, such as billing information, billing and admin contact information, company name, and what Neteron products you have purchased or may be interested in.

How we use the information we collect

Below are the specific purposes for which we use the information we collect about you.

To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and picture you provide in your account to identify you to other Service users. Our Services also include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others by automatically analyzing the activities of your team to provide activity feeds and notifications that are relevant to you and your team. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Where you use multiple Services, we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one Service while searching for another or to present the relevant product information as you travel across our websites.

For research and development: We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and identify trends, usage, activity patterns, and areas for integration and improvement of the Services. We also test and analyze certain new features with some users before rolling the feature out to all users.

To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases, you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.

To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Neteron ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions, and contests. You can control whether you receive these communications as described below under "Opt-out of communications."

For Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, analyze crash information, and repair and improve the Services.

For safety and security: We use information about you and your Service use to verify accounts and activity, monitor suspicious or fraudulent activity, and identify violations of Service policies.

To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.

Legal bases for processing (for EEA users):

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you the Services, including to operate the Services, provide customer support and personalized features, and to protect the safety and security of the Services;
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services, and to protect our legal rights and interests;
• You give us consent to do so for a specific purpose; or
• We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

How we share information we collect

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Sharing with other Service users

When you use the Services, we share certain information about you with other Service users.

For collaboration: You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select.

Managed accounts and administrators: If you register or access the Services using an email address with a domain that is owned by your employer or organization, and such organization wishes to establish an account or site, certain information about you including your name, profile picture, contact info, content and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain. If you are an administrator for a particular site or group of users within the Services, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.

Community Forums: Our websites offer publicly accessible blogs, forums, issue trackers, and wikis like Neteron Community. You should be aware that any information you provide on these websites - including profile information associated with the account you use to post the information - may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you delete your account. We urge you to consider the sensitivity of any information you input into these Services. To request the removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.

Sharing with third parties

We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Services.

Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

Third-Party Apps: You, your administrator or other Service users may choose to add new functionality or change the behavior of the Services by enabling integrations with third-party apps within the Services. Doing so may give third-party apps access to your account and information about you like your name and email address, and any content you choose to use in connection with those apps.

Third-party app policies and procedures are not controlled by us, and this privacy policy does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. If you object to information about you being shared with these third parties, please uninstall the app.

Links to Third Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.

Third-Party Widgets: Some of our Services contain widgets and social media features, such as the Twitter "tweet" button. These widgets and features collect your IP address, and which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our products and services, (d) protect Neteron, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

How we store and secure the information we collect

Information storage and security

We use data hosting service providers in the EU and host the information we collect, and we use technical measures to secure your data.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

How long do we keep information

How long we keep the information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information.

Account information: We retain your account information for as long as your account is active and up to six months thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our Services.

Information you share on the Services: If your account is deleted, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.

Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Neteron account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

Your Choices:

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You may contact us as provided in the Contact Us section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information that we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work, or where you feel your rights were infringed.

Access and update your information: Our Services and related documentation give you the ability to access and update certain information about you from within the Service. You can update your profile information within your profile settings.

Delete your account: If you no longer wish to use our Services, you or your administrator may be able to delete your Services account. If you can delete your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. You may also contact Neteron support (legal@neteron.com) to request your account be deleted.

Delete your information: Our Services give you the ability to delete certain information about yourself from within the Service. For example, you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.

Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using, and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with third-party integration, please disable the integration or contact your administrator to do so.

Opt-out of communications: You may opt-out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt-out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.

Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces is under your sole control, like your personal Neteron account.

How we transfer information we collect internationally

International transfers of information we collect

We collect information globally and primarily store that information in the EU. We transfer, process, and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.

International transfers within Neteron Companies: To facilitate our global operations, we transfer information to the EU and allow access to that information from countries in which Neteron has operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws to the laws of many of the countries where our customers and users are based.

International transfers to third parties: Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside.

Other important privacy information

Notice to End Users

Some of our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.

Administrators are able to:

• terminate your access to the Services;
• install or uninstall third-party integrations

Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.

If you do not want an administrator to be able to assert control over your account or use of the Services, use your personal email address to register for or access the Services. If an administrator has not already asserted control over your account or access to the Services, you can update the email address associated with your account through your account settings in your profile. Once an administrator asserts control over your account or use of the Services, you will no longer be able to change the email address associated with your account without administrator approval.

Please contact your organization or refer to your administrator’s organizational policies for more information.

Our policy toward children

We are in compliance with the requirements of the EU’s General Data Protection Regulation (“GDPR”) and the Children's Online Privacy Protection Act Compliance (“COPPA”). Our website, products, and services are all directed to people who are at least 16 years old or older.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and delete your account(s), as outlined above.

Digital Millenium Copyright Act

1. The name, address, phone number, email address (if available), and physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf;
2. Identification of the copyrighted work(s);
3. Identification of the infringing material you are asking us to remove or disable, and the Internet location of the infringing material;
4. A statement that you have a good faith belief that the use of the disputed material is not authorized by the copyright owner, its agent, or the law; and
5. A statement that the information in the complaint is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
6. Your signature

Please email or fax the signed notification using the following contact information:

• Email: info (at) neteron.com
• Phone: (+358) 442012914

Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that material is infringing your copyright. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney. Neteron may respond to take-down notices by removing or disabling access to the allegedly infringing material and/or by terminating services. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the Customer and/or administrator of the affected site or content.

Neteron may document notices of alleged infringement it receives and/or on which action is taken. As with all legal notices, a copy of the notice may be made available to the public and sent to one or more third parties who may make it available to the public.

Upon receipt of notice from Neteron that a claim of infringement has been made and/or that the material has been removed or that access to it has been disabled, the Customer may provide a counter-notice.

To be effective, a counter-notice must include ALL of the following information:

• A physical or electronic signature of the Customer;
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
• A statement under penalty of perjury that the Customer has a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
• The Customer’s name, address, and telephone number, and a statement that the customer consents to the jurisdiction of Hämeenlinna Finland.

Upon receiving a proper counter-notice, Neteron will take reasonable steps to restore the material in 10-14 business days unless the copyright owner commences court proceedings to prevent the restoration of the material and Neteron is informed of such proceedings.

Domain Registration Reseller Agreement

This Reseller Agreement ("RSA") is a legal agreement by and between you, as you have identified yourself in your account information ("You" and "Your"), the backend service provider, Neteron, Incorporated. ("Neteron") and, the primary service provider, (the "Primary Service Provider"). If You are buying the Services (defined below) directly from Neteron, Neteron is both Your backend service provider and your Primary Service Provider. You warrant that the information You provide in Your account with Neteron ("Your Account") is accurate and that You will keep it updated. This RSA sets forth the terms and conditions of Your use and resale of Neteron Domain Name Registration and related services ("Services"). By using the Services, You acknowledge that You have read, understand, and agree to be bound by this RSA, along with any additional terms, conditions or policies that Neteron or ICANN may establish from time to time, the current version of which can be found here: https://neteron.com/legal-policies-and-agreements/. In addition to transactions entered into by You on Your behalf, You also agree to be bound by this RSA for transactions entered into on Your behalf by anyone acting as Your agent, and transactions entered into by anyone who uses Your Account. This RSA will only be effective upon Neteron's provision of the Services to You. The terms and conditions of this RSA may be modified from time to time by Neteron. Such modifications become effective 30 days after Neteron notifies You of the modifications or immediately upon Your express consent to the revised terms and are effective from that date forward. You agree that we may notify You of the modifications by, for example, sending an email to You at Your email address of record. If You do not agree to the terms and conditions of this RSA as modified, You may send us a cancellation notice and You will remain subject to the unmodified terms and conditions of this RSA (except Section 5 ICANN Obligations will apply to You) for the remainder of the term of the RSA, after which Your RSA will terminate.

Reselling the Services

1. Subject to the terms and conditions of this RSA, Neteron grants You a non-exclusive, non-transferable license to resell the Services worldwide. The Services include, but are not limited to those Services listed on our site at https://neteron.com/reseller-hosting/and any other Services as Neteron may make available in Your Account from time to time. Certain of the Services are offered only subject to additional terms and conditions which are available at https://neteron.com/legal-policies-and-agreements/. To resell these Services, You and Your Sub-Resellers (defined below) and each of Your end customers purchasing these Services must agree to these additional terms and conditions as they may be updated from time to time. You agree to indemnify and hold harmless Neteron for any failure by You or a Sub-Reseller below Your Account to obtain the consent of any Sub-Reseller or customer to these additional terms and conditions. The Services do not include other services which are not made available through Your Account by Neteron, its third party licensors, or a Primary Service Provider other than Neteron. If Your Primary Service Provider is not Neteron, it is an independent reseller of Neteron and may offer its own services under a separate agreement.
2. You may authorize sub-resellers on Your Account to resell the Services ("Sub-Resellers") via accounts attached to Your Account ("Sub-Accounts"). You are responsible to Neteron for the costs, fees, expenses, acts, and omissions of Your Sub-Resellers and any Sub-Resellers "below" them in Your Account or any Sub-Accounts. You are required to have all Sub-Resellers acknowledge and agree to the terms of this RSA. You agree to comply and ensure compliance by Your Sub-Resellers with this RSA, all applicable Neteron or ICANN policies, laws, and regulations in reselling the Services. In the event a Sub-Reseller's Sub-Account is terminated by the Sub-Reseller, You or Neteron, You will be responsible for the Sub-Account.
3. If You stop using Your Account, become unavailable to Neteron, Your Primary Service Provider (if applicable), Your customers or Sub-Resellers, or this RSA is terminated by Neteron for any reason, Neteron may, but is not obligated to, assume direct control over any of Your customers and/or Sub-Accounts.

Points, payments, and commissions

1. You may be required to purchase "Points" to obtain all or certain of the Services. When You purchase Points, Your price for the Points may also include certain costs, such as online taxes and a convenience fee established by Neteron (currently set at 5%, subject to change at any time in Neteron's sole discretion), which will not be reflected in Your Point total. For example, when You pay $100 toward the purchase of Points with Your credit card or PayPal account, You will be charged a convenience fee for online access, and in the event, the convenience fee is 5%, 95 Points will be deposited into Your Account. You agree to pay, prior to the effectiveness of the desired Services, the applicable Service fees communicated to You. If You have a Primary Service Provider other than Neteron, Your pricing for the Services is determined by Your Primary Service Provider. Neteron accepts checks and/or wire transfers with no additional charges. Please contact Neteron to arrange such a payment. Points are non-refundable for any reason and are not transferable without the consent of Neteron, which may be denied for any reason. You will be responsible for all merchant services fees, outlined in the Merchant Services Agreement at https://neteron.com/legal-policies-and-agreements/, for any transaction originating from all Sub-Accounts below Your Account.
2. Points and certain the Services may be purchased using a credit card. You authorize Neteron to debit the credit card You present in relation to a particular transaction or the credit card You otherwise provide through Your Account. You must present only approved transactions to Neteron. Prior to contacting Your credit card company in relation to such charges, You will first contact Your Primary Service Provider (if Your Primary Service Provider is not Neteron) and thereafter Neteron to verify the charges and the manner of billing. You must require all Sub-Resellers and all customers in and below Your Account to only present approved transactions to Neteron and to contact Neteron regarding charges, as described above. Any chargeback by a credit card company or similar action by or through another payment provider relating to payment to Neteron, for whatever reason, whether by You, by any Sub-Reseller or customer below Your Account i) is a material breach of this RSA, ii) is an act for which You agree to be jointly and severally liable to make Neteron whole, iii) is an act with respect to which Neteron will charge $35.00 per incident, in addition to merchant services fees and other payment provider service charges which may be charged to Neteron, and iv) that the same shall be grounds for suspension and/or termination of this RSA and the Services. Under such circumstances, Neteron may suspend Your access to any and all of Your Accounts and may assume all right, title, interest in, and use of any domain name registration(s) and/or websites, email, or other data hosted on systems controlled by Neteron (the "Collateral"). Neteron will reinstate rights in the Collateral solely at its discretion, subject to receipt of the fee(s) owed and the then-current reinstatement fee, currently set at US$200. You hereby acknowledge and consent to Neteron's right, but not the obligation, to sell, dispose of or retain the Collateral if Neteron determines the same to be a means of obtaining some monetary or other satisfaction or security, even if You assert that the value of the Collateral exceeds the amount You owe Neteron.
3. Neteron may require that You pay for Points or the Services using a particular payment means, such as by wire transfer. Neteron may also demand reasonable assurance of payment at Neteron's sole discretion.
4. If You are using the Neteron merchant services provider (credit card processing company), receipts from Your customers and Sub-Resellers will be processed by the merchant services provider(s) selected by Neteron and will be subject to convenience fees, taxes, and ICANN fees or assessments.
5. You authorize Neteron to deduct from Your Points any amounts owed by You to Neteron, including, without limitation, amounts owed as a result of Your indemnification of Neteron for third party claims and any administrative costs, including reasonable administrative costs which may be charged for inactive accounts.
6. You authorize Neteron to sell, take title to, and/or use any Collateral as a means of obtaining some monetary or other satisfaction for any amounts owed by You to Neteron, including, without limitation, amounts owed as a result of Your indemnification of Neteron for third party claims and any administrative costs, including reasonable administrative costs which may be charged for inactive accounts.
7. If You have Sub-Account(s) below Your Account, You may earn commissions from sales generated by such Sub-Account(s). Such commissions will amount to the difference between the following: i) the price You charge the Sub-Reseller, less merchant service fees, taxes, and ICANN fees; and ii) the price You are charged for the Services. When You have a balance greater than €25.00 (U.S.) in commissions that have aged more than 90 days (which allows time for chargebacks and reversed transactions), You will be able to have Your commissions transferred to Your Account balance, and sent to You via a check deposited in the U.S. mail (another reason to keep Your Account information current) or via direct deposit, when and if direct deposit becomes available. Commissions will be reported through Your Account in Your Available Commission Balance. Your Point balance is not part of Your Available Commission Balance.

Support

1. You are responsible for providing customer service, billing, and technical support to Your customers, Sub-Resellers, and customers of Your Sub-Resellers. Neteron will provide telephone and/or email support to You 24 hours, 7 days per week. Neteron may, but is not obligated to, provide support directly to Your customers. If Neteron receives communications from registrants or from third parties regarding Services provided in Your Account or any Sub-Accounts, Neteron will, where appropriate, forward such communications to You, the applicable Sub-Reseller, or the Primary Service Provider (if Your Primary Service Provider is not Neteron) at Neteron discretion for further action; however, reserves the right to respond to such communications directly. If Neteron determines that You are providing inadequate support to Your customers or Sub-Resellers (resulting in, for example, an excessive number of support calls directly from Your customers), You will be in breach of this RSA, and Neteron may terminate this RSA.

Licensed Use of Trademarks and Technology

The Services may only be accessed through the application programming interface (including the associated documentation, the "API"), Your Account, websites created by Neteron which use the API, updates, and upgrades thereto, and through such other means and technologies which Neteron makes available through its websites or downloads (collectively, the "Technology").

1. Neteron hereby grants to You a non-exclusive, non-transferable, royalty-free, terminable license, exercisable solely during the term of this RSA, to use the Technology solely for the purpose of accessing and using the Services. With the exception of Your Account, this license right may be sublicensed to Sub-Resellers in Your Account and in Sub-Accounts below Your Account, but only subject to all license terms and restrictions of this RSA, only during the term of this RSA, and only so long as the performance of the Services by Neteron has not been suspended.
2. Neteron hereby grants You a non-exclusive, worldwide, fully paid up, royalty-free, terminable right and license to use Neteron trademarks (the "Trademarks") solely as provided by Neteron and solely as pre-approved in writing in connection with the marketing and promotion of the Services. All approved uses of Trademarks will inure to the benefit of Neteron and must comply with Neteron Trademark and Branding Guidelines.
3. Except for the rights expressly granted above, this RSA does not transfer from Neteron to You or Your customers any Neteron Trademarks, technology, or intellectual property rights, and all rights, titles, and interests in and to the Trademarks, Technology, and intellectual property remain solely with Neteron.
4. You shall not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from the Technology.
5. You shall not branch or otherwise prepare derivatives of the API.
6. You shall not copy or use the Technology except as specified in this RSA.
7. You shall not create, apply for, or otherwise procure any rights in any Trademarks or any patent or copyright interest in the Technology and any derivative thereof ("IP Interest") which IP Interest would block, impede, or make more expensive Neteron continued use and enjoyment of the Technology. If You breach the provisions of this Section, any IP Interests created thereby shall be assigned to Neteron at the point they are fixed in tangible form. You agree to execute any documents necessary to affect an assignment of any such IP Interests to Neteron without compensation.
8. You shall not use the Technology to communicate with or control a system other than one(s) designated by Neteron, and You may not access the Services using any access mechanism other than the Technology.
9. You shall not abuse the Service infrastructure. "Abuse" in the foregoing sentence means, by way of example and without limitation, any action or conduct which degrades service to other users of the shared Services and Technology.

ICANN Obligations

Pursuant to the Neteron Registrar Accreditation Agreement with ICANN (a current version of which can be found here) (the "RAA"), You must comply with the following terms:

1. You must not display the ICANN or ICANN-Accredited Registrar logo or otherwise represent Yourself as accredited by ICANN unless You have written permission from ICANN to do so.
2. For the avoidance of doubt. You shall require all of Your Customers and Sub-Resellers to enter into an electronic or paper registration agreement (https://neteron.com/legal-policies-and-agreements/). Without limiting the generality of anything herein, the registration agreement You use with Your customers and Sub-Resellers shall (i) include all registration agreement provisions and notices required by the RAA and any ICANN Consensus Policies, (ii) identify Neteron as the sponsoring registrar or provide a means for identifying the sponsoring registrar, such as a link to the InterNIC Whois lookup service; and (iii) explicitly authorize Neteron to act as the registrant's "Designated Agent" (as defined in ICANN's transfer policy) to approve each "Change in Registrant" (as defined in ICANN's transfer policy) on the registrant's behalf. Notwithstanding the foregoing You shall modify all "Pricing Page" hyperlinks in the Neteron Registration Agreement (https://neteron.com/legal-policies-and-agreements/) to point to a pricing page on your website which publishes Your domain name registration fees, renewal fees, transfer fees, post-expiration renewal fees (if different) and redemption/restore fees. In addition, You must identify Neteron as the sponsoring registrar upon inquiry from Your customer or Sub-Resellers.
3. You must comply with any ICANN-adopted specification or policy that establishes a program for accreditation of individuals or entities who provide proxy and privacy registration services (a "Proxy Accreditation Program"). Among other features, the Proxy Accreditation Program may require that proxy and privacy registration services may only be provided in respect of domain name registrations by individuals or entities accredited by ICANN pursuant to such Proxy Accreditation Program. In such a case, You must not knowingly accept registrations from any provider of proxy and privacy registration services that is not Accredited by ICANN pursuant to the Proxy Accreditation Program. Until such time as the Proxy Accreditation Program is established, You must comply with the Specification on Privacy and Proxy Registrations
4. ICANN has published an educational webpage summarizing the terms of the RAA and related consensus policies. You must provide a link to such webpage on any website You may operate for domain name registration or renewal, such link must be clearly displayed to Your customers at least as clearly as You link to policies or notifications required to be displayed under ICANN consensus policies.
5. You must publish on Your website(s) and/or provide a link to the Registrants' Benefits and Responsibilities and shall not take any action inconsistent with the RAA or applicable law.
6. Any other terms and conditions which come into effect through the revision of the RAA by ICANN or through the introduction of any amended or new ICANN consensus policy, whether or not Neteron gives You notice of such revisions, amendments, or new policies.

In addition to any other right to terminate set forth in this RSA, Neteron specifically has the right to immediately terminate this RSA, without notice or right to cure, in the event that You violate any terms found in this Section.

1. License by You to Neteron. In connection with providing materials to Neteron in the performance of the Services, You grant Neteron a limited license to modify, adapt, incorporate with other material, and otherwise to use the materials provided by You but only to the extent necessary or useful to provide the Services as directed by You. You warrant that the materials provided by You to Neteron are Your sole property or that You have obtained appropriate licenses to the material such that Neteron's use of the material in providing the Services shall not subject Neteron to a claim.
2. Restrictions on Use of Services. You must not make any representations or warranties about the Services to any of Your customers or Sub-Resellers or any other third party that is inconsistent with this RSA. You agree not to use the Services, or to allow Your customers or Sub-Resellers to use the Services for:
   1. The transmission of unsolicited email (spam);
   2. Repetitive, high volume inquires or other excessive use or abuse of the Services or Technology;
   3. Any activity which results in Neteron IP addresses being reported to spam blocking organizations or other organizations which attempt to police or monitor abuse of the Internet;
   4. Any illegal, dishonest, deceptive, or unfair trade practices;
   5. Any use which fails to abide by customary industry acceptable use policies or any applicable laws.

In addition to any other right to terminate set forth in this RSA, Neteron specifically has the right to immediately terminate this RSA, without notice or right to cure, in the event that You violate any terms found in this Section 7.

1. Suspension or Termination of the Services. In addition to any other rights or remedies of Neteron herein, Neteron reserves the right to suspend performance of the Services or to preclude the use of or access to the Technology in the event of an unresolved breach of this RSA or suspension or cancellation is required by any policy now in effect or later adopted by ICANN. You agree that Your failure to comply completely with the terms and conditions of this RSA and any Neteron rule or policy may be considered to be a material breach of this RSA and Neteron may provide You with notice of such breach either in writing or electronically (i.e. email). In the event You do not provide Neteron with material evidence that You have not breached Your obligations within ten (10) business days, Neteron may terminate this RSA and take any remedial action available to Neteron under the applicable laws. Such remedial action may be implemented without notice to You and may include, but is not limited to, canceling the registration of any of Your domain names and discontinuing any Services provided to You. No fees will be refunded to You should Your RSA be canceled or Services be discontinued because of a breach.
2. Term of this RSA and Termination. This RSA is effective for a period of one year from the date of creation of Your Account by Neteron. This RSA will then renew for an indefinite number of one-year terms. Upon at least thirty (30) days' of written notice (including notice via email), either party may terminate this RSA. Neteron also retains the right to terminate this RSA immediately if Neteron determines, in its sole discretion, that You, Your customers, or Your Sub-Resellers have failed to comply with any term or condition of this RSA, or that Your use of the Services presents an unreasonable risk of harm to Neteron or its affiliates, the Service, other users, or members of the general public.
3. Confidentiality. During the term of this RSA and for one (1) year thereafter, each party must treat the other party's Confidential Information as confidential, and must not use such Confidential Information except as expressly permitted under this RSA. Each party shall take reasonable measures to prevent the disclosure and unauthorized use of the Confidential Information of the other party; which shall be no less than the same degree of care that such party uses to protect its own information. Neither party will use the other's Confidential Information for purposes other than those necessary to directly further the purposes of this RSA. Neither party will disclose to third parties the other's Confidential Information without the prior written consent of the other party. For purposes of this RSA "Confidential Information" means any non-public information relating to either party's business, product plans, designs, costs, prices and names, finances, business opportunities, personnel, research development, or know-how. "Confidential Information" does not include information that: (i) is or becomes publicly known or available through no fault of the receiving party; (ii) is already known by the receiving party at the time of disclosure; (iii) is independently developed or learned by the receiving party without reference to the other party's Confidential Information; or (iv) is lawfully obtained from a third party that does not have an obligation of confidentiality to the disclosing party. It is not a breach of this RSA to disclose Confidential Information of the other party pursuant to an order or requirement of a court, administrative agency, other governmental body, or securities exchange.
4. Disclaimer of Warranties. Neteron DOES NOT WARRANT THAT PERFORMANCE OF THE SERVICES OR USE OF THE TECHNOLOGY WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL NOT BE NECESSARY FOR YOU TO PROVIDE NOTICE OF ERRORS TO YOUR CUSTOMERS OR SUB-RESELLERS.
5. Indemnification. You, at Your own expense, will indemnify, defend and hold harmless Neteron and its employees, directors, officers, representatives, agents and affiliates against any claim, suit, action, or other proceeding based on or arising from any claim or alleged claim (i) arising from a breach by You of any covenant, representation or warranty in this RSA, including but not limited to the ICANN Obligations set forth in Section 5; (ii) relating to any product or service of Yours; (iii) relating to Your use or Your Sub-Resellers use of the Services; or (iv) relating to Your domain name registration and related service business, including, but not limited to, Your advertising, domain name application process, systems and other processes, fees charged, billing practices and customer service; provided, however, that in any such case: (a) Neteron provides You with prompt notice of any such claim, and (b) upon Your written request, Neteron provides You with all available information and assistance reasonably necessary for You to defend such claim, provided that You reimburse Neteron for actual and reasonable costs. You shall not enter into any settlement or compromise of any such indemnifiable claim without Neteron's prior written consent, which consent shall not be unreasonably withheld. You shall pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by Neteron in connection with or arising from any such indemnifiable claim, suit, action, or proceeding.

Limitation of Liability

1. A material provision of entering into this RSA is that Neteron's liability shall be limited as follows: In relation to each component of the Services for which a separate fee is charged, Neteron shall be liable in an amount no greater than the fees received by Neteron for performing the specific transaction(s) that gave rise to the liability. Neteron aggregate liability for all claims of any sort shall not exceed the aggregate amount received by Neteron from You over the term of this RSA. Neteron shall not be liable for any unauthorized access to, or any corruption, erasure, theft, destruction, alteration, or inadvertent disclosure of data, information, or content transmitted, received, or stored on its or any third-party systems. With respect to passwords, account identifiers, and other systems used to control access to Your Account, it is Your responsibility to safeguard such passwords, account identifiers, and other systems used to control access to Your Account. As a service to You, Neteron may, but is not required to, take reasonable measures to verify the identity of parties who claim to have lost or forgotten passwords and/or account information and to then provide the information to such parties and that Neteron shall not be responsible to You for losses or claims for any inadvertent disclosure of such passwords which may result thereby. Neteron is entitled to email passwords to a designated email account(s), to phone designated phone numbers, or to employ security questions as a means to verify the identity of the party entitled to control Your account.
2. EXCEPT AS EXPRESSLY PROVIDED IN THIS RSA, NEITHER PARTY SHALL BE LIABLE IN ANY WAY TO THE OTHER PARTY OR ANY OTHER PERSON FOR ANY LOST PROFITS OR REVENUES, LOSS OF USE, LOSS OF DATA, OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, LICENSES, OR SERVICES OR SIMILAR ECONOMIC LOSS, OR FOR ANY PUNITIVE, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES OF ANY NATURE, WHETHER FORESEEABLE OR NOT, UNDER ANY WARRANTY OR OTHER RIGHT HEREUNDER, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OR NON-PERFORMANCE OF THIS RSA, OR FOR ANY CLAIM AGAINST THE OTHER PARTY BY A THIRD PARTY, REGARDLESS OF WHETHER IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES.

Independent Contractors.

The parties to this RSA are independent contractors and have no right or authority to bind or commit the other party in any way without the other party's express written authorization to do so. This RSA does not create an employer/employee, joint venture, partnership, or agency relationship between the parties.

1. Audit. During the term of this RSA and for seven (7) years thereafter, You must maintain (a) in electronic, paper, or microfilm form, all written communications constituting registration applications, confirmations, modifications, or terminations and related correspondence with Your customers, including registration contracts; and (b) in electronic form, records of the accounts of all Your customers, including dates and amounts of all payments and refunds in conjunction with domain name registrations. Upon request, You will provide any information identified in this Section 15 to Neteron within two (2) business days and otherwise cooperate with Neteron in any compliance, regulatory or legal issue arising out of the registration of domain names. Your failure to provide any such information to Neteron within two (2) business days or Your failure to provide such cooperation will be a material breach of this RSA.
2. Assignment. You must not assign, transfer, or otherwise dispose of this RSA or any of Your rights, benefits, or interests under this RSA without the prior written consent of Neteron, and any such assignment in violation shall be void. Neteron may also assign this RSA to a party that acquires the assets of Neteron which relate to the performance of this RSA. Neteron may assign all or part of its rights and obligations under this RSA to its parent corporation, to a subsidiary, to its survivor in connection with a corporate reorganization, to any entity acquiring all or substantially all of its property, or to any entity into which it is merged or consolidated. No assignment of this RSA shall operate to discharge the assignor of any duty or obligations hereunder without prior written consent.
3. Taxes. Unless specified otherwise, the fees for the Service do not include taxes. If Neteron is required to pay ICANN fees or the United States or international sales, use, property, value-added, royalty, license, or other taxes based on the licenses granted in this RSA or on Your use of the Services, then You must pay such taxes or fees. This section does not apply to taxes based on Neteron income.
4. Force Majeure. Neither party shall be in default or liable for any loss or damage resulting from delays in performance or from failure to perform or comply with terms of this RSA (other than the obligation to make payments, which shall not be affected by this provision) due to any causes beyond its reasonable control, which causes include but are not limited to Acts of God or the public enemy; riots and insurrections; war; fire; strikes and other labor difficulties (whether or not the party is in a position to concede to such demands); embargoes; judicial action; lack of or inability to obtain export permits or approvals, necessary labor, materials, energy, components or machinery; acts of civil or military authorities; failure of telecommunications; or another casualty.
5. Governing Law and Arbitration. Customer and Company agree to make a good-faith effort to resolve any disagreement arising out of, or in connection with, this Agreement through negotiation. Should the parties fail to resolve any such disagreement within ten (10) days, any controversy or claim arising out of or relating to this Agreement, including, without limitation, the interpretation or breach thereof, shall be submitted by either party to arbitration in the city of Hämeenlinna-Finland. The arbitration shall be conducted by one arbitrator, who shall be (a) selected in the sole discretion of the court of Hämeenlinna and (b) a licensed attorney with at least ten (10) years of experience in the practice of law and at least five (5) years experience in the negotiation of technology contracts or litigation of technology disputes. The arbitrator shall have the power to enter any award that could be entered by a judge of the city of Hämeenlinna sitting without a jury, and only such power, except that the arbitrator shall not have the power to award punitive damages, treble damages, or any other damages which are not compensatory, even if permitted under the laws of Finland or any other applicable law. The arbitrator must issue his or her resolution of any dispute within thirty (30) days of the date the dispute is submitted for arbitration. The written decision of the arbitrator shall be final and binding and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration. Notwithstanding the foregoing, this Section shall not preclude either party from seeking temporary, provisional, or injunctive relief from any court.
6. Applicable Laws. You represent and warrant that You will comply with all applicable laws and regulations. Without limiting the generality of the foregoing, You represent and warrant that: (i) You will not act in any fashion or take any action that will render the Backend Service Provider or Primary Service Provider liable for a violation of any applicable anti-bribery regulation (including without limitation, the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010); and (ii) You will comply with U.S. laws that prohibit or limit the ability of U.S. persons from directly or indirectly exporting or providing goods or services to certain persons or countries. You shall comply with all U.S. and EU export regulations if shipping to another country, including licensing requirements.
7. Additional Registry Requirements. Some registries have additional contractual requirements that you agree to by reselling domain name registration services or other services for those registries. You are responsible for reviewing any terms and conditions applicable to or provided by such registries. In addition, without limiting the generality of anything herein, the registration agreement You use with Your customers and Sub-Resellers shall include all terms and conditions required by the registries which you resell domain name registration services or other services for. Such terms and conditions are linked to in Section 20 of the Neteron Registration Agreement at the registration agreement.

Email Service Agreement

This Email Service Agreement ("Agreement") sets forth the terms and conditions between you and Neteron (referred to as "we", "us", and "our") for use of our Email service (the "Email Service"). The Email Service is provided to individuals who are eighteen (18) years of age or older. Please take the time to review this document carefully. By completing the registration process and indicating that you have read and agreed to this Email Service Agreement ("Agreement"), you are stating that you are eligible to receive the Email Service and that you agree to be bound by all the terms and conditions set forth in this Agreement.

PRIVACY
It is our policy to respect your privacy. Please review our Privacy Policy to learn more about our policies and practices regarding your privacy while using our services.

ACCEPTABLE USE POLICY
The Email Service provided by us is intended for individuals and is for your use only. Any unauthorized resale of the Email Service provided is expressly prohibited. You are responsible for providing us with complete and accurate information during the registration process. You are responsible for abiding by all local, national and international laws and regulations. Furthermore, you agree to be solely responsible for all acts and omissions carried out under your username and password, including the content of your transmissions sent through the Email Service. By using the Email Service, you agree to not engage in any inappropriate activities, which include, but are not limited to the following:

• Create a false identity for the purpose of misleading others.
• Use the service in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming, or any other duplicative or unsolicited e-mail messages.
• Interfere with another user's enjoyment of this service or other similar services.
• Collect any information about others without their prior consent.
• Attempt to gain unauthorized access to our services, other accounts, computer systems, and networks connected to the Email Service through any means or attempt to circumvent any protections or security systems.
• Publish, distribute or disseminate any materials deemed to be inappropriate, profane, indecent, defamatory, infringing, obscene, or unlawful by applicable law or regulations.
• Transmit or upload any materials intended to defame, harass, threaten, abuse, stalk or otherwise harm other individuals.
• Transmit or upload any harmful materials such as viruses or any other malicious programs.
• Transmit or upload any material that violates intellectual property laws, trademark and copyright laws, or rights of privacy unless you own or control or own the rights to the material or have obtained the necessary permission to do so.

ABUSE
We do not tolerate abuse of our services. We reserve the right to terminate any account, which we believe, in our sole discretion, is using the Email Service to transmit spam or other unsolicited commercial messages. You agree to be held liable for any damages incurred by the abuse of our Email Service.

FEES

You agree to pay, prior to the effectiveness of the Email Service, the applicable fees for the Email Service. In the event any of the fees for the Email Services change, we will use reasonable efforts to give you thirty (30) days prior notice of such changes. All fees are non-refundable, in whole or in part, even if the Email Service is suspended or canceled. At our option, we may require that you pay fees through a particular payment means (such as by credit card or by wire transfer) or that you change from one payment provider to another.

LIMITATION OF LIABILITY

WE WILL NOT BE LIABLE FOR ANY (a) SUSPENSION OR LOSS OF THE EMAIL SERVICE, (b) USE OF THE EMAIL SERVICE, (c) INTERRUPTION OF THE EMAIL SERVICE OR INTERRUPTION OF YOUR BUSINESS, (d) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE EMAIL SERVICE; (e) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND OUR CONTROL (f) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (g) LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT OR PASSWORD; OR (h) APPLICATION OF ANY DISPUTE POLICY. WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR EMAIL SERVICES, BUT IN NO EVENT GREATER THAN €500.00 (Euro).

DISCLAIMER OF WARRANTY
We provide the Email Service on an "as is" basis without any expressed or implied representations, warranties, or conditions. We do not guarantee that the Email Service is offered in a timely, secure, or error-free manner. To the fullest extent permitted by applicable law, we disclaim all warranties and conditions, express or implied, including but not limited to merchantability, merchantable quality, correspondence to description, and fitness for a particular purpose.

INDEMNIFICATION
You agree to indemnify and hold us and our parents, subsidiaries, affiliates, officers, and employees harmless from any claim, demand, or damage including reasonable attorney's fees asserted by any third party due to or arising out of your use of or conduct on the Email Service.

TERMINATION

We have the authority to terminate all or part of the Email Service with or without cause at any time. We may terminate your account if you violate any term of this Agreement. We may terminate your account for inactivity, which is defined as failing to log in to your account for an extended period of time. If you wish to terminate your account voluntarily, you may do so by discontinuing the usage of the Email Service. Upon termination of your account, your right to use that account immediately ceases, and we have no further obligations to maintain the content in your account or to provide you with any further services.

PROPRIETARY RIGHTS
All content, including but not limited to text, images, graphics, software, code, or other material contained in our website is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way content made available through the Email Service and all our related websites, including all code and software.

MODIFICATIONS TO TERMS OF SERVICE AGREEMENT
We reserve the right to change or modify this Agreement at any time. In the event of a change or modification to this Agreement, we will notify you by posting an updated version of this Agreement on this website. You are responsible for regularly reviewing this Agreement. Continued use of the Email Service after any such changes or modifications shall be taken as your acceptance to be bound by the terms and conditions set forth in the modified Agreement.

GOVERNING LAW AND JURISDICTION FOR DISPUTES
Customer and Company agree to make a good-faith effort to resolve any disagreement arising out of, or in connection with, this Agreement through negotiation. Should the parties fail to resolve any such disagreement within ten (10) days, any controversy or claim arising out of or relating to this Agreement, including, without limitation, the interpretation or breach thereof, shall be submitted by either party to arbitration in the city of Hämeenlinna-Finland. The arbitration shall be conducted by one arbitrator, who shall be (a) selected in the sole discretion of the court of Hämeenlinna and (b) a licensed attorney with at least ten (10) years of experience in the practice of law and at least five (5) years experience in the negotiation of technology contracts or litigation of technology disputes. The arbitrator shall have the power to enter any award that could be entered by a judge of the city of Hämeenlinna sitting without a jury, and only such power, except that the arbitrator shall not have the power to award punitive damages, treble damages, or any other damages which are not compensatory, even if permitted under the laws of Finland or any other applicable law. The arbitrator must issue his or her resolution of any dispute within thirty (30) days of the date the dispute is submitted for arbitration. The written decision of the arbitrator shall be final and binding and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration. Notwithstanding the foregoing, this Section shall not preclude either party from seeking temporary, provisional, or injunctive relief from any court.

GENERAL
This Agreement, together with all modifications, constitutes the complete and exclusive agreement between you and us and supersedes and governs all prior proposals, agreements, or other communications with respect to the Email Service. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or another form of joint enterprise between the parties. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by an applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.

READ AND UNDERSTOOD
Each Party acknowledges that it has read and understands this Agreement and agrees to be bound by its terms and conditions.

Neteron Abuse Report Form

Please use this form to report any type of unauthorized activity that you believe is occurring on our network. If anything is against our Terms of Service please let us know. You can also email us at

abuse (at) neteron.com.

We take the abuse of our network very seriously. Each and every abuse complaint is reviewed.

• You may be contacted regarding this complaint.
• If you have any questions you can check out our Neteron policies and our terms of service

Please include any information you considered helpful like:

1. What URLs are generating the abuse?
2. What IP addresses is the abuse coming from?
3. What IP address is it going to?
4. What URLs is it going to?
5. Destination Ports
6. Logs
7. Any other information that might concern